Minimum age, driving experience and license requirement for drivers
Process and requirements on how to seamlessly book a car
Best practices on how to pick up a car safely
Otto payment process and methods
What happens when a host is late or does not show up
Otto’s policy for when a host cancels
Otto’s policy for when renters cancel
Breakdown of our vehicle pricing
An overview of what it takes to getting started as a renter
How to get help if a car has issues
How to handle if you are late to receive or return a car
How to extend a trip with the vehicle you have or a replacement vehicle
Prohibited uses for any vehicles rented on Otto
How to contact Otto for any issues
How to get help if a car is unsatisfactory at pick up
How Otto handles renter complaints against hosts
How to get back any forgotten items after dropoff
Best practices on how to drop off a car smoothly
Our suspension and deactivation process
How to handle damage fees with your host
