5. Issues During Trip

Renter Help Center

What happens if a host is late or does not show?

What happens when a host is late or does not show up

What happens if the car has issues during the trip?

How to get help if a car has issues

What happens if I am running late to pickup or return a car?

How to handle if you are late to receive or return a car

What happens if I want to extend my trip?

How to extend a trip with the vehicle you have or a replacement vehicle

How do I report a complaint about my host?

How Otto handles renter complaints against hosts

How do I collect any items I forgot in the vehicle?

How to get back any forgotten items after dropoff