🦺 If you are picking up a car and feel that it is unsafe or unsatisfactory:
Immediately let the host know the reason you feel the car is unsafe or unsatisfactory and contact Otto customer support via Chat bubble or message +254 111530602 on SMS or Whatsapp
The host can then offer you a replacement car and issue it immediately if available and to your satisfaction.
Please let Otto know if you opt to accept the replacement vehicle, so that we can update the vehicle associated with your booking 🎉.
If you opt to reject the replacement vehicle from the host, be sure to communicate with Otto via Chat bubble or by messaging +254 111530602 on SMS or Whatsapp.
In order for you to get a refund, or receive Otto’s support in getting you a new vehicle, it must be a “Valid reason”, which include the following:
Vehicle condition and ability to safely operate
Different vehicle than booked
Vehicle is dirty beyond a reasonable level
Legit safety concerns about who they are renting from
If Otto customer support determines the reason valid, we will check to see if you would like another replacement vehicle from another host or issue you a refund
Introduction
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Conclusion
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