Wait, what if I am running late to pickup the car?
⏰ How to handle running late for a rental pickup:
Please directly contact your host on the phone number provided through Otto’s platform after your booking and inform then when to expect you
Otto asks Hosts to provide you a grace period of 1hr from your confirmed pick up time by default.
Are you going to be more than an hour late?
No worries! This time period can be extended if you call or message a host and ask them to provide you with additional time in advance.
Extending a late pickup will be at the host’s discretion, given ultimately you are renting from the Host, not Otto.
Please note that if you do not communicate with a host about being late, then after 1 hour, the host has the right to communicate to Otto that you are a no show, which will result in a no refund cancelation.
⌛ If you are running late to return a vehicle:
Please contact your host directly (number on booking screen) to let them know when you will be back
Otto requires hosts to provide you a grace period of 1hr from your confirmed return time to get to the pick up location.
If you go beyond the 1hour grace period, it’s within a hosts right to charge you for the additional time at an hourly rate of daily rate / 24.
Introduction
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Conclusion
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