We want to make sure that you have a safe and easy payment experience when renting with us🪞.
Here's a quick guide to help you understand how we take care of your payments:
💸 When is payment is triggered?
Once you select the perfect vehicle and date for your trip, review the final pricing before proceeding to payment
Otto will then ask you to provide your drivers license details for authentication via our payment partner Smile Identity
Once your license is authenticated, click the “Proceed to Payment” button and follow the instructions from our payment partner, Paystack, to finalize your payment
💳 What Payment methods does Otto accept?
We accept three different type of payments: Mpesa, Card payment and Google Pay. Please also note we do not do cash payments at any point at Otto.
Please keep in mind using payment options outside of Otto limits our ability to monitor transactions and assist in a dispute. Without proof of payment through our platform, we can’t protect you. Using Otto adds a layer of security by monitoring and tracking of all transactions.
Don’t forget to review our cancellation policies here.
If a host or anyone asks you to use any other payment options or you have any issues, please feel free to contact our dedicated support team we’ll be happy to help 😊
Introduction
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Conclusion
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