💬 Despite out desire to ensure you always have a delightful experience we understand from time to that you may get disgruntled with a hosts service. In the rare event that this happens please follow the steps below:
Immediately message us on any of our customer support methods. Ensure that your message to us details:
Clear reasons for your complaint with the host
If possible please attach any photo/video evidence including screenshots or car photos for example
We will then contact the host with the details of the complaint to understand their side of the story
If the host is determined to be at fault we will pursue remedial action that may include:
Requesting that the host compensate you
Levying a penalty fee on the host
Suspension of the host from our platform
Removal and blacklisting of the host from our platform
If we determine that you the renter are at fault we may pursue similar remedial actions that include:
Requesting you to compensate the host
Levying you a penalty fee
Suspending you from our platform
Removal and blacklisting from our platform
📷 Please note we will base our judgement on photo evidence provided rather than anecdotal evidence. Therefore we ask that you keep all key communication with a host in writing for reference.
Introduction
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Conclusion
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