🔐 If you would like to deactivate your account, simply contact us using the chat box, or message +254 111530602 on SMS or Whatsapp and we’ll delete your account information.
If that’s the case, we’re sorry to see you go and we would love if you could let us know the reason why.
Has your account been deactivated?
⛔ Otto reserves the right to suspend or deactivate a renter's account if they violate any of our terms of service. Here's what you need to know:
If your account is suspended, we will send you a direct message explaining why and providing you with 24 hours to respond.
We will conduct an investigation, which can take between 24 to 72 hours, depending on the severity of the issue.
Based on the outcome of the investigation, we will send you a decision to either reinstate, suspend, or deactivate your account.
If you disagree with our decision, you can appeal by contacting our support team. We will respond within 48 hours to let you know if your appeal was successful or if the initial decision was upheld.
If your account has been suspended, rectifying the issues that led to the suspension may lead to reactivation at Otto’s discretion
Introduction
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Conclusion
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