To have a safe and delightful experience picking up your vehicle of choice here are some recommendation we have for our renters:
🆔 Verify Your Identity
- You must provide a physical drivers license at pick up and present this to a host to verify your credentials
- The host will only issue the vehicle to you if the license provided matches the one issued during payment
🚗Verifying Your Host and Vehicle Details
- During pick up please also confirm the following vehicle details:
- A number plate match to its profile
- Similar car make model and color
📸 Document Vehicle Condition 📲
- To ensure you have evidence of the vehicle condition at hand off please take photos of the front, back, left and right side of the vehicle and 2-5 pictures of the interior.
- We also encourage renters to take a quick 30-60 second video to document condition as well
Please note this is essential to protect yourself in case of pre-existing damage or false post trip damage claims from a host. Otto will do what we can to support, but it is your responsibility to document vehicle conditions at the start of a trip, and advocate for your rights with a host.
🦺 Key Security Tips at Pick Up
- All Otto vehicle pick ups are done in person by hosts and renters. Do not agree to issue or receive a vehicle from a substitute person unless the host directly specifies a designated picker/receiver who you should request to provide their identity documents
- Remember that you should only pick up a vehicle at the designated host site provided by Otto within daylight time. Do not pick up a vehicle at another venue or during night hours
If a vehicle is unsafe or unsatisfactory or a host or renter’s credentials do not match what Otto provided please read this article.
