Booking a car

We’re excited you’re ready to book a vehicle with us 🎉 — below is a simple step by step guide on booking a vehicle:

📱Registration and requirements

• Before registering, make sure you have these three documents: 1) a copy of your profile picture, 2) a valid driver's license, and 3) a phone that can take a selfie.
• Register or log in to your Otto account here. 
  • Please note that you won't be able to book if you enter the same phone number or driver’s license number as any other Otto user.
• Otto will then ask you to provide your drivers license details for authentication via our security partner Smile Identity
• Once your license is authenticated you can then proceed to payment

🔍 Search and book

• You will then be able to search for your perfect car here. Use the “filter” button to narrow your search based on location, car type, transmission type, year, and more. Once you've set your filters, click the "Search" button to see the available options.
• Once you find a suitable vehicle, click on the listing to view more details about the car, including pricing and availability.
• If the car is available for your desired dates, you can proceed to make a reservation by clicking the "Book Now" button. 

💸 Payments

• Review the overall cost, and click “Proceed to Payment.” You'll be prompted to enter your payment information using Paystack, which is Otto's payment processor. You can then choose to pay through Mpesa, Card or Google Pay. Please note we do not do cash payments
• Please keep in mind our cancellation policies
• At this time all post trip payments (fuel, late dropoff, and damage fees will need to be made directly to host) 
  
  Note: Thanks for the understanding as we build out features to support more seamless and delightful rentals experiences 🙏🏼

Please Note: Otto reserves the the right to decline your trip request and remove you from the platform because of any criminal background, driving record, or any other reason.