TLDR: To rent a car on our platform, you must have a valid driver's license, be at least 18 years old, and ensure your license is up to date. Hosts may have additional requirements. Report any license suspensions or revocations to us immediately.
🆔 To ensure safety on our platform you must have a valid drivers license, and be able to present it at pick up and drop off. Make sure that your identity documents;
- Show a minimum age requirement of 18 years old. This will be verified upon signup by our Security partner, Smile Identity.
- Host will also check a physical copy of your Drivers License and ID at pick up to confirm your details in person
- Please note specific host may require a higher minimum age to rent and higher driving experience. Check host pickup info before making reservation.
💳 Every driver should also ensure that their drivers license is up to date and renewed by NTSA and not expiring within the duration of the booking
- In the event that your license is suspended or revoked you are obligated to immediately report this to Otto.
- Not doing so will likely lead to you being permanently deactivated, as opposed to temporarily suspended.
🛟 Customer Support: If you have any issues at any point please feel free to contact us! Click the blue chat bubble located at the bottom-right for customer support, OR message +254 111530602 on SMS or Whatsapp