What do I do incase a renter gets into a road accident?
We sincerely hope it never happens, but in the unfortunate event that a renter gets into a road accident while using your vehicle, it's important to know how to handle the situation.
Here's Otto’s guide to help you navigate through such instances while ensuring everyone's safety and protecting your interests.
🚗 Renter's Immediate Actions:
- Safety First: Move to a safe location, if possible, and check if anyone is injured. Call the local authorities or emergency services if needed.
- Notify the Police: Report the accident to the police, regardless of the severity. The police report will be important for insurance purposes.
- Document the Incident: Take photos of the scene, including any damages to your vehicle and others involved, if safe to do so. Collect contact information of any witnesses.
- Notify Otto: Inform us about the accident as soon as possible. Our support team will guide you through the next steps.
📞 Communication with the Renter:
- Get in touch with the renter once you're informed about the accident. Make sure they're safe and offer any needed assistance. Ask them to share all the details about the incident, including the police report, photos, and witness information.
📞 Contact Otto Support:
- Report the incident to Otto Support if the renter hasn't already done so. We will assist you with the necessary procedures, including insurance claims.
🔧 Vehicle Recovery and Repair:
- Towing: If the vehicle isn't drivable, coordinate with your roadside assistance or towing service to get it to a repair shop.
- Repairs: Use our repair contacts or your preferred mechanic or auto repair shop to assess the damage and repair your vehicle.
📄 Insurance Claim:
- File an insurance claim with your provider. The police report, photos, and repair estimates will be required.
🔄 Keep Otto Updated:
- Keep us informed about the repair progress and any changes to your vehicle's availability. We can help adjust your calendar and manage upcoming bookings.
🗓️ Manage Your Calendar:
- Block off your availability during the repair process and only make your vehicle available once it's ready for the road again.