Understanding how account suspension and deactivation works at Otto?
At Otto, we strive to maintain a secure and trusted community. Account suspension and deactivation are measures we take to ensure the integrity of our platform. Here's what you need to know:
🚫 Reasons for Suspension or Deactivation
- Account suspension or deactivation may occur due to repeated cancellations, non-compliance with our terms and conditions, fraudulent activity, consistent negative feedback, or unresolved disputes.
⏸️ Account Suspension
- Suspension is a temporary state where you cannot rent out your vehicle or accept new bookings. Confirmed future bookings will still be honored.
- Suspension typically happens during investigations or for repeated minor policy infringements.
Account Deactivation ❌
- Deactivation is a more severe step resulting in permanent closure of your account.
- It occurs in cases of severe policy breaches or when issues leading to suspension are not resolved.
- Deactivated accounts can no longer rent out vehicles on Otto, and all future bookings will be canceled.
🔄 Process of Suspension or Deactivation
- Before taking such actions, we usually send a warning message explaining the reasons and providing an opportunity to rectify the issue.
- If the issue persists or severe policy breaches occur, we may proceed with suspension or deactivation.
📧 Appeal Process
- If you believe your account has been unfairly suspended or deactivated, you can appeal the decision by contacting the Otto Support Team.
- Please include any relevant information or evidence in your appeal.
🔓 Reactivating a Suspended Account
- Rectifying the issues that led to the suspension can result in reactivation. For example, fulfilling bookings consistently after a suspension due to excessive cancellations may lead to account reactivation.
🎯Please remember our goal at Otto is to create a trusted and reliable platform for both hosts and renters. Account suspension or deactivation is a last resort, used only when necessary to protect the integrity of our community.